Quality Assurance (QA): Process and Management

At AHOTDMS, you can be assured that we take quality assurance (QA) seriously. Our business is built on improving performance so that our clients receive the best possible experience. We are passionate about what we do and dedicated to offering a world-class all-round service.

Below we have outlined our quality management systems and processes. As a certified group, our practices and procedures are audited by an external auditors. These have been deemed to be of an internationally recognised quality and standard.

Our Quality Pledge

As a team our goal is to provide top-quality services and/or products to our customers on time and within budget. In order to achieve this, the group operates a Quality Management System including aspects specific to the provision of translation, interpreting, cultural awareness training and multilingual design.

The team are committed to

1. The development and improvement of our Quality Management System
2. The enhancement of customer satisfaction
3. The building of fruitful relationships with suppliers

The structure of our Quality Management System is translated into practical guidelines in the AHOTDMS essential Quality Policy. All team members understand the requirements of this Quality Policy and abide with the contents of the associated Quality Manual. We constantly monitor our performance and implement improvements when appropriate to ensure we are continually bettering ourselves and never complacent.

In short, we take quality assurance seriously and this is reflected in our thinking, behaviour, systems, processes and management.

QUALITY CONTROL

Major India and International companies and top tier City firms choose us as translation services provider. That is why highest quality and bespoke service are the top priority for us.

You will benefit from comprehensive quality control system that is applied on each business process at AHOTDMS.

You can rest assured that your project is in trustworthy hands of AHOTDMS project-managers who have 20+ years of experience and are used to handle large and complex multi-language projects.

Your document will be professionally translated, proofread, edited and certified at no extra cost.

You can get in touch with us 24/7. Speak directly to a project manager. No call centers

Translation Quality Assurance

To ensure quality translation services us:-

●Only use qualified professional translators; all of which have experience in specific topics
● Fully understanding of the context of all documents through a ‘Translation Briefing’
●T rack and manage assignments through a custom-designed CRM
● Employ Translation Memory and CAT Tools to manage terminology
● Have Project Managers review final files to ensure formatting and editing are accurate
● Gain feedback and make improvements

This approach along with robust project management processes means our clients can rely on us for a consistent level of quality and service.

Interpreting Quality Assurance

To ensure quality interpreting services we:

● Only use qualified (min. DPSI) interpreters; all have sector specific specialisations.
● Fully appreciate the context the interpreter will be working in and manage any challenges.
● Record and communicate factors which could impact the success of an assignment to mitigate negative consequences.
● Track and manage interpreting assignments through a custom-designed CRM
● Get feedback from clients on our service and interpreters’ performances to make any necessary improvements.

With years of experience in interpreting across sectors, we know what is important and the understated steps we have to take to ensure a top-quality service.

We think you’ll find that our clients agree - for us quality is key. Our team are always looking to improve what we do in terms of customer service, delivery, training methodologies and technology.

Localization Quality Assurance

To ensure quality localization services we:-

● Employ localization and design specialists with experience and know-how take a consultative approach to identifying clients’ needs and    offering solutions.
● Use a checklist that covers all areas of consideration in the process of internationalization.
● Involve our client along the way and encourage a collaborative approach.
● Implement robust final checks to control end-quality.

Localization is all about specifics and we make sure those specifics are at the centre of our attention. We’ll be glad to go into more detail; please give us a call.

Our Commitment

Qualify work, delivery within given time schedule, value the time of client and his money, failure which No charges, project free of cost